Garden of Wisdom
Shipping Policies

Once a package leaves our facility, it becomes the responsibility of the USPS to deliver the packages. We cannot be held responsible for missing packages. We encourage you to add insurance to your package.. (email us for more information)

Please Read this page as it has very important information about our policies on shipping.

See our Shipping Options page for actual shipping prices :)

Garden of Wisdom retains the right to charge the actual amount
of shipping [no hidden fees] to your credit card.
If you need or want to know the charges in advance, please contact us.

Please note:  If any of the items you order are in Glass [if they are it will be listed on the individual page for the item itself] we encourage you to choose Priority Mail as your shipping option when checking out. First Class is shipped in a bubble envelope and is not a safe option for Glass bottles and/or droppers. If you do choose to pick First Class, we strongly encourage you to contact us to add Insurance.

If no insurance is added, and an item breaks in transit, we cannot be held liable for replacing the package.)

• Please choose the correct shipping option. If you are not sure, contact us ahead of time and we can let you know which option to choose.
   
• When we have to contact customers for their shipping it pushes their order to the back of the line.

• Make sure the address on your ORDER is correct.
   
• Add 6-8 ounces per package [except flat rate box] for the weight of the box and packing material. This will help to keep us all from having any confusion when charging extra for shipping.

NOTE:  your shipping notice will come from stamps.com  Please add them to your e-mail
contact list. We ship to the address in the "shipping" section of
your order. We do not use the addresses in PayPal.

Please note  INTERNATIONAL PACKAGES ARE NOT TRACKED ONCE THEY LEAVE THE USA. This service is only available if you choose express shipping or add registered mail to your package. (extra fees)

Remember also that all international orders must pass through your local customs office before heading on to your international post office. Many times when packages do not arrive within the time frame expected it is because of your customs office. (Please allow for more time for this. We cannot control this part of the process)

International orders are processed and shipped via USPS First Class International rates and cannot be tracked once the package has departed our GoW facilities. If you are an international customer and would like tracking, please select 'International Priority Mail' from the drop-down options at checkout. All duties and tariffs are the responsibility of the customer and Garden of Wisdom is not responsible for any payment of duties or tariffs for said international orders, Please contact your local Customs Office in your country for further details. Packages can be delayed while processing at your Customs Office up to 14 - 21 days from the date of arrival.

If your package is taking longer than the estimated time frame below, please contact us and we will see what information we can find out. Nearly always, we only have the same information as is available on the original shipping confirmation. We can confirm that it has left the country.
 

Shipping Policies:

Transit Times/Shipping Alert: Due to Covid19: Transit times are longer than usual at the moment. Please make sure to anticipate this when ordering. This isn't something we can control and we appreciate your understanding.

Below are some estimated times based on what we are seeing at the moment but are subject to change.

USA Orders
First Class - 7 - 10 business days (usually 3-5)
Priority - 3 - 5 business days (usually 2-3)

International Orders
First Class 6-8 weeks (usually 2-6)
International 10-14 Business Days (usually 7-10)

Please see the USPS site for more information

Some examples of our packaging:

Priority Mail Flat Rate Envelope

This envelope is 12.5" wide and 9.5" tall. This is flat but can expand to hold a relatively good amount of finished products. Bulky items such as clays, waxes, butters, salts, etc. will limit this packaging option quite a bit. 

Weight limit is 3 lbs.

Priority Mail Boxes

This box is is 11" wide x 8.5" high x 5.5" deep. This box will hold a lot of product. Bulky items are suggested for this box as it will keep them from possibly opening in transit. 

Weight limit is 20 lbs. 

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If the above box is not big enough for you, we also have a larger flat rate box.

This box is 12" wide x `1" high x 5.5" deep. This box will hold a lot of product. Bulky items are suggested for this box as it will keep them from possibly opening in transit.

Weight limit is 20 lbs.